We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account

  • You can cancel your Household Bin account by giving 14 days notice by email to  home@citybin.com or by post to The City Bin Co., Oranmore Business Park, Oranmore, Co. Galway H91 X4F5.
  • Please include the address and the date of closure.
  • One of our Customer Centre team will contact you to confirm the closure details and to advise of any outstanding payments. 
  • If you require the bins to be removed, please let us know, otherwise we will leave them at the property for the next residents to use.  
  • Please be aware that if an account is closed within the first twelve months of service, there is a €45 cancellation fee.

As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.